TERMS OF SERVICE
Last updated: 6 September 2026
1. About us
These Terms of Service apply to services supplied by:
R V Productions Ltd
Company number: 16063264
Website: www.rv-productions.co.uk
Email: info@rv-productions.co.uk
Telephone: 07584 178623
In these terms, “R V Productions”, “we”, “us” and “our” mean R V Productions Ltd.
“You”, “your” and “the Client” mean the individual, business or organisation purchasing or enquiring about our services.
2. Our services
We provide creative and production services which may include:
• Commercial video production
• Promotional and brand films
• Social-media content
• Wedding videography
• Event filming
• Photography
• Drone filming and photography
• Interviews
• Sound recording
• Editing and post-production
• Motion graphics
• Content planning
• Other related services agreed with the Client
The precise services, deliverables, filming arrangements, price and timescale for each project will be described in our quotation, proposal, booking form, statement of work or other written agreement.
3. How a contract is formed
A quotation or proposal does not itself create a binding contract.
A contract is formed when:
You confirm in writing that you accept our quotation or proposal; and
You pay the booking payment or other initial payment requested by us.
Payment of an invoice or booking payment will also be treated as acceptance of these Terms of Service and the corresponding quotation or proposal.
The contract consists of:
• The relevant quotation, proposal, booking form or statement of work
• These Terms of Service
• Any subsequent written changes agreed between us
If there is a conflict, the project-specific quotation, proposal, booking form or statement of work will take priority over these general terms.
The person accepting the contract on behalf of a business or organisation confirms that they have authority to do so.
4. Quotations and prices
Unless stated otherwise, quotations are valid for 30 days from the date issued.
Prices are based on the information and requirements available when the quotation is prepared. We may revise the price if:
• The project requirements change
• Additional filming, editing or deliverables are requested
• The Client supplied incomplete or inaccurate information
• Agreed filming times or locations change
• Additional travel, accommodation, parking, permits or venue charges arise
• Third-party services or assets are required
• Delays caused by the Client create additional work or expense
We are not currently registered for VAT. If our VAT status changes, VAT will be applied where legally required.
Unless expressly included, prices do not include third-party costs such as venue fees, permits, actors, presenters, voiceover artists, specialist crew, stock footage, licensed music, props, accommodation or significant travel expenses.
We will obtain approval before incurring a material additional cost that has not already been authorised.
5. Booking payments and invoices
We normally request a booking payment of 40%, although the amount and payment schedule for a particular project will be stated in the relevant proposal or invoice.
The booking payment secures production time and allows us to begin planning and preparatory work.
Further payments and the final balance must be paid in accordance with the dates stated in the proposal or invoice.
Unless otherwise agreed:
• Invoices are payable by the due date shown
• Final unwatermarked files may be withheld until all amounts due have been paid
• Licences and usage rights do not take effect until full payment has been received
Where an invoice remains unpaid, we may pause work, withhold deliverables or reschedule filming. We will not be responsible for delays caused by late payment.
For business clients, we reserve the right to charge statutory interest and recovery costs on overdue invoices in accordance with applicable late-payment legislation.
6. Client responsibilities
The Client agrees to:
• Provide accurate, complete and timely information
• Provide a clear brief and communicate any essential requirements before production begins
• Nominate an authorised person to provide instructions and approvals
• Provide agreed scripts, branding, logos, wording, product information and other materials on time
• Ensure filming locations are safe, accessible and available at the agreed time
• Obtain any permissions required from property owners, venues, employees, performers, participants, guests or members of the public
• Tell us about relevant restrictions, risks, safeguarding requirements or confidentiality obligations
• Ensure information and claims supplied for inclusion in content are accurate and lawful
• Review work and provide clear, consolidated feedback within the agreed timescale
• Pay invoices when due
The Client is responsible for delays, additional costs or compromised results caused by inaccurate information, missing materials, unavailable people, unsuitable locations or late decisions.
Where the Client appoints several people to comment on a project, the Client must provide one consolidated set of feedback through its nominated representative.
7. Filming arrangements
The Client must provide reasonable access to each filming location at the agreed time.
Filming may be affected by matters outside our control, including:
• Weather
• Traffic and travel disruption
• Venue restrictions
• Delays to events or schedules
• Poor lighting or excessive noise
• The availability or cooperation of participants
• Health and safety concerns
• Restrictions imposed by landowners, authorities or venue operators
We will use reasonable skill and care to achieve the agreed brief, but we cannot guarantee the recording of every person, moment, speech, activity or requested shot.
At live events and weddings, circumstances unfold in real time and may be outside our control. Obstructed views, venue restrictions, participant movements, lighting, sound conditions and changes to the schedule may affect the footage obtained.
8. Wedding and event services
For weddings and events, the Client must provide an accurate schedule, venue details and key contact information in sufficient time before the event.
The Client should identify any particularly important people, activities, traditions or moments they want us to prioritise. While we will make reasonable efforts to record these, no particular shot or moment can be guaranteed.
The Client is responsible for checking whether a venue has restrictions relating to filming, lighting, sound equipment or drones.
Meals or suitable refreshments may be required for crew members working extended wedding or event coverage, as set out in the booking documents.
Where a named individual is expected to film an event, we will make reasonable efforts to ensure that person attends. In the event of illness, emergency or other unavoidable circumstances, we may provide a suitably experienced replacement.
9. Drone services
All drone operations are subject to:
• Suitable weather
• Airspace restrictions
• Aviation law and regulatory requirements
• Site safety
• Landowner permission
• Proximity to people, buildings, roads and other hazards
• Visibility and operational conditions
• The professional judgement of the drone operator
The drone operator has final authority over whether a flight can lawfully and safely take place.
If drone filming cannot proceed, we will consider whether it can reasonably be rearranged or replaced with alternative ground-based coverage. Drone footage is not guaranteed where safety, legality, weather or operational restrictions prevent flight.
We will not be in breach of contract where a drone operation is cancelled or limited for safety or legal reasons.
10. Creative control
The Client acknowledges that video production, photography and editing involve creative and professional judgement.
Before work begins, we will seek to understand the Client’s objectives, audience, preferences and required style. We will then use our professional judgement when making decisions about:
• Composition
• Camera movement
• Lighting
• Colour grading
• Pacing
• Music
• Sound design
• Shot selection
• Sequencing
• Graphics
• Overall creative treatment
References or examples supplied by the Client help communicate preferences but do not guarantee an identical result.
A subjective preference that was not included in the agreed brief will not automatically mean that the services are defective.
Nothing in this section limits a consumer’s statutory right to receive services performed with reasonable care and skill.
11. Editing and revisions
Unless otherwise stated in the proposal, the price includes:
• One initial edited version
• One reasonable, consolidated round of amendments
A round of amendments means one complete set of clearly identified changes supplied at the same time.
Additional charges may apply where:
• More revision rounds are requested
• Feedback conflicts with the agreed brief
• Previously approved work must be changed
• Substantial restructuring or re-editing is requested
• Replacement materials are supplied after editing has begun
• Different decision-makers provide conflicting instructions
• The Client requests additional versions, formats or deliverables
We will explain any additional charge before carrying out materially extra work.
Requests to correct an error made by us or bring the work into line with the agreed brief will not be treated as chargeable additional revisions.
12. Approval and delivery
Review copies may contain a watermark or be supplied at a reduced resolution.
The Client must check review copies carefully, including:
• Names
• Titles
• Dates
• Contact information
• Spelling
• Branding
• Factual claims
• Captions
• Other supplied content
Once the Client gives final approval, later changes may be charged separately.
We aim to deliver work within the timescale stated in the proposal. Any delivery date is an estimate unless we have expressly agreed in writing that it is a fixed deadline.
Timescales may be extended where there are delays caused by late feedback, missing Client materials, requested changes, illness, emergency, technical failure, third-party suppliers or circumstances outside our reasonable control.
Final files will normally be delivered electronically using a download or viewing link.
The Client is responsible for downloading and safely storing final files within the period for which the delivery link remains active.
13. Raw footage and project files
Raw footage, unedited photographs, audio recordings, timelines, project files, working files and unused material are not included unless expressly stated in the proposal.
If the Client requires raw footage or project files, this must be agreed in writing. Additional charges may apply for:
• Preparation
• Transfer
• Storage devices
• Data transfer
• Administration
• Extended storage
Raw footage is supplied without any guarantee that every file will be technically suitable, complete, colour-corrected, stabilised or ready for publication.
We are not required to retain raw footage or working files indefinitely. Retention periods may be stated in the proposal or project correspondence.
The Client should keep secure backups of all final files supplied to them.
14. Music, stock material and third-party content
We may use appropriately licensed music, stock footage, photographs, fonts, graphics, templates or other third-party material.
These elements remain subject to the licence terms imposed by their respective owners. The Client does not acquire ownership of third-party material.
Some licences may restrict:
• Television or cinema use
• Paid advertising
• Broadcast
• Resale
• Redistribution
• Modification
• Use on particular platforms
• Use outside an agreed territory or campaign
The Client must tell us before production if content will be used for television, cinema, paid advertising, broadcast or another use requiring specialist licensing.
We are not responsible for a platform muting, restricting, removing or demonetising content where that platform applies its own automated rights-management system, provided we obtained an appropriate licence for the agreed use.
15. Materials supplied by the Client
The Client confirms that it owns or has permission to use all materials supplied to us, including logos, trademarks, music, photographs, video footage, graphics, scripts, written content and personal information.
The Client must not ask us to use material unlawfully or in a way that infringes another person’s rights.
The Client will be responsible for claims, losses or reasonable costs resulting from materials or instructions supplied by the Client that infringe another person’s copyright, trademark, privacy or other rights, except to the extent that we caused or contributed to the infringement.
16. Copyright and usage rights
Unless the proposal expressly states otherwise, we retain copyright in:
• Footage and photographs created by us
• Audio recordings
• Edited productions
• Graphics and animation created by us
• Raw footage
• Project files
• Concepts and production materials
• Working methods and templates
Once all invoices have been paid, we grant the Client a licence to use the agreed final deliverables for the purposes, platforms, territory and period stated in the proposal.
If the proposal does not state specific restrictions, the Client may use the final deliverables indefinitely for its own personal, organisational or business promotional purposes.
The Client must not, without our written permission:
• Sell or license the production to another party
• Supply the production as stock footage
• Claim authorship of our work
• Substantially alter or re-edit the production in a way that could damage our reputation
• Remove a required credit or rights notice
• Use the work for a materially different purpose requiring additional third-party rights
The Client retains ownership of its own trademarks, branding, written content and other materials supplied to us.
Any copyright assignment must be expressly agreed in writing.
17. Portfolio and promotional use
For commercial and organisational projects, we may display completed work, extracts and project information in our portfolio, showreels, website, social-media channels, proposals, presentations and promotional materials.
We will respect any confidentiality restriction agreed in writing before production begins.
For private weddings and personal events, we will seek appropriate permission before using identifiable footage publicly for our marketing.
We will not publish material where we have expressly agreed that the project is confidential.
18. Confidentiality
Each party agrees to protect confidential information received from the other and not disclose it unnecessarily.
Confidential information does not include information that:
• Is already publicly available through no breach of these terms
• Was lawfully known before disclosure
• Is received lawfully from another source
• Must be disclosed by law, court order or a regulatory authority
Where a project requires more detailed confidentiality arrangements, the parties may enter into a separate non-disclosure agreement.
19. Data protection
Each party must comply with applicable data-protection law when handling personal information connected with a project.
Our handling of personal information is explained in our Privacy and Cookie Policy.
The Client is responsible for providing appropriate privacy information and obtaining any required permissions from employees, customers, guests, performers, interviewees and other participants whose personal information is supplied to us or recorded as part of a Client-commissioned project.
If a project requires us to process personal information solely on the Client’s documented instructions, additional data-processing terms may be agreed.
20. Changes and postponements
Either party may propose changes to the project.
A change will only become binding when its effect on the price, scope and timescale has been agreed in writing.
If the Client requests a postponement, we will make reasonable efforts to accommodate the new date. Availability cannot be guaranteed.
Additional costs may apply where a change or postponement causes:
• Lost production time
• Non-refundable supplier charges
• Additional planning
• Repeated travel
• Crew changes
• Rebooking fees
• Additional work
21. Cancellation by the Client
The Client must notify us in writing if they wish to cancel a booking or project.
If a project is cancelled, the Client may be responsible for reasonable losses and costs resulting from the cancellation, including:
• Work already completed
• Planning and administration
• Production time already reserved
• Non-refundable third-party commitments
• Materials purchased specifically for the project
• Other losses that we cannot reasonably avoid
We will take reasonable steps to reduce our losses and will account for costs saved or production time that we are reasonably able to rebook.
A booking payment may be retained or applied against these amounts only to the extent reasonably justified by our actual work, commitments and losses. If the amount paid exceeds the amount properly due, the balance will be refunded.
Where a project-specific cancellation schedule is included in the proposal or booking form, that schedule will apply provided it is lawful and fair.
Nothing in this section affects a consumer’s statutory rights.
22. Consumer cancellation rights
This section applies only where the Client is acting as a consumer rather than principally for business purposes.
If a consumer enters into a contract with us entirely by telephone, email, online or away from our business premises, they may have a legal right to cancel within 14 days without giving a reason.
The cancellation period normally begins on the day after the contract is formed.
To exercise any applicable cancellation right, the consumer must send a clear statement to:
Email: info@rv-productions.co.uk
The model cancellation form at the end of these terms may be used, but it is not compulsory.
If the consumer asks us to begin services during the cancellation period and then cancels, we may charge a proportionate amount for services properly supplied before cancellation.
Where services have been fully performed during the cancellation period following the consumer’s express request and acknowledgement, the statutory cancellation right may be lost.
Some contracts or services may be exempt from the statutory cancellation right. We will not rely on an exemption unless it applies legally to the particular booking.
These rights are separate from any contractual cancellation arrangements and do not affect other statutory consumer rights.
23. Cancellation by us
We may cancel or suspend a project if:
• An invoice remains overdue
• The Client commits a serious breach of the contract
• The Client does not provide information or cooperation reasonably required
• Continuing the work would be unlawful or unsafe
• We or an essential crew member experience serious illness or emergency
• The Client engages in threatening, abusive, discriminatory or unsafe behaviour
• Circumstances outside our reasonable control make performance impossible
Where we cancel for reasons that are not caused by the Client and cannot provide a suitable alternative, we will refund payments relating to services that have not been supplied.
We will not refund amounts properly attributable to completed work or non-recoverable costs incurred with the Client’s authority.
24. Events outside our reasonable control
We will not be responsible for delay or failure caused by an event outside our reasonable control.
Such events may include:
• Severe weather
• Fire, flood or natural disaster
• Epidemic or pandemic restrictions
• War, terrorism or civil disorder
• Industrial action
• Transport disruption
• Power, telecommunications or internet failure
• Sudden illness or injury
• Venue closure
• Government or regulatory action
• Airspace restrictions
• Failure by a third-party supplier
We will notify the Client where reasonably possible and take reasonable steps to reduce the effect of the event.
If performance becomes impossible or is delayed substantially, either party may be entitled to end the affected part of the contract. The Client will remain responsible for services already supplied and unavoidable costs properly incurred.
25. Equipment failure and loss of recordings
We use reasonable care in selecting, maintaining and operating our equipment and in handling recorded material.
However, equipment, recording media and digital storage can fail. Where practicable, we use appropriate backup equipment and storage processes, but no system can eliminate every risk.
If a technical failure, corruption, loss or damage within our reasonable control materially affects the agreed deliverables, we will consider an appropriate remedy. Depending on the circumstances, this may include:
• Attempting recovery
• Reshooting where reasonably possible
• Supplying unaffected material
• Reducing the price
• Refunding the amount paid for the affected part of the service
For an unrepeatable event such as a wedding, our liability for lost or unusable recordings will be subject to section 27, while preserving all rights that cannot legally be restricted.
26. Quality concerns and remedies
We will perform our services with reasonable care and skill and will work to the agreed brief.
If the Client believes the work does not meet the contract, they must tell us promptly and provide clear details of the concern.
We must be given a reasonable opportunity to investigate and, where appropriate, correct or reperform the affected work.
If we cannot remedy a material failure that is within our control, we will consider an appropriate price reduction or refund for the affected service.
Any separate satisfaction guarantee will apply only where it is expressly included in the relevant proposal or booking documents.
Nothing in these terms excludes or restricts any statutory remedy available to a consumer.
27. Liability
Nothing in these terms limits or excludes liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Deliberate wrongdoing
• Any liability that cannot lawfully be limited or excluded
We are not responsible for losses caused by:
• Inaccurate or incomplete information supplied by the Client
• The Client’s failure to obtain permissions
• Delays or changes caused by the Client, venue or participants
• Unauthorised alteration or use of delivered content
• Third-party platforms, suppliers or licence restrictions
• Circumstances outside our reasonable control
We are not responsible for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.
For business clients, our total liability arising from a project will not exceed the total amount paid or payable to us for that project, except where liability cannot legally be limited.
We will not be liable to a business client for loss of profit, revenue, anticipated savings, business opportunity, goodwill or reputation.
Where the Client is a consumer, we are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.
We are not responsible for business losses suffered by a consumer where the services were purchased wholly or mainly for personal use.
28. Complaints
If you are dissatisfied with any part of our service, please contact us as soon as possible:
Email: info@rv-productions.co.uk
Telephone: 07584 178623
Please explain the issue and the outcome you are seeking. We will review the matter and aim to respond within a reasonable period.
29. Ending the contract for breach
Either party may end the contract by written notice if the other party:
• Commits a serious breach that cannot be remedied
• Fails to remedy a breach within a reasonable period after being asked to do so
Ending the contract will not affect:
• Rights and obligations that arose before termination
• Outstanding payment obligations
• Licences already granted following full payment
• Confidentiality
• Intellectual-property rights
• Data-protection obligations
• Any provision intended to continue after the contract ends
30. General provisions
Written communications
Where these terms require something to be agreed or communicated in writing, email is sufficient unless the contract expressly requires another method.
No partnership
Nothing in the contract creates a partnership, employment relationship, joint venture or agency relationship between the parties.
Transfer of the contract
The Client may not transfer the contract to another person or organisation without our written agreement.
We may use employees, freelancers and subcontractors to deliver the services, but we remain responsible for the services we have agreed to provide.
Waiver
A failure or delay in enforcing a right does not mean that right has been waived.
Severability
If any part of the contract is found to be unlawful or unenforceable, the remaining provisions will continue in effect.
Entire agreement
For business clients, the contract contains the entire agreement between the parties relating to the project and replaces previous discussions or representations, except in cases of fraud.
This provision does not remove any rights available to consumers.
Third-party rights
Unless expressly stated otherwise, a person who is not a party to the contract has no right to enforce it.
31. Governing law and jurisdiction
These terms and any dispute arising from them are governed by the law of England and Wales.
The courts of England and Wales will have jurisdiction.
If the Client is a consumer living in another part of the United Kingdom, they may also have the right to bring proceedings in their local courts and retain any mandatory protections provided by the law where they live.
32. Contact details
Questions concerning these terms should be sent to:
Email: info@rv-productions.co.uk
Telephone: 07584 178623
Company number: 16063264
MODEL CANCELLATION FORM
Complete and return this form only if you are a consumer and have a statutory right to cancel the contract.
To:
Email: info@rv-productions.co.uk
I hereby give notice that I cancel my contract for the following services:
Description of services:
Date the contract was entered into:
Consumer’s name:
Consumer’s address:
Consumer’s signature: